Kasa Essentials Pty Ltd ("we", "us", "our"), respects your privacy. This policy explains what personal information we collect, why we collect it, and how we protect it, in line with the Australian Privacy Act 1988 (Cth).
Information we collect
- Contact details you provide: name, email address, shipping/billing address
- Phone number — only if you join our pre-launch waitlist, so we can tell you about new products and launches
- Account information: email, and an encrypted password (we never see or store your actual password)
- Order history: what you've purchased, order status, and amounts
- Payment information: handled entirely by Stripe, a PCI-compliant payment processor — we never see or store your full card details
- Basic technical data: approximate location (for currency display)
- A connection fingerprint: when you send a form, use the chat, start a checkout or open a KASA card, we keep a one-way coded version of your connection’s IP address. It can’t be turned back into the address, and the address itself is not stored. We use it only to limit repeated attempts and stop automated sign-ups, and we delete it within 48 hours.
How we use your information
- To process and fulfil your orders
- To manage your account and order history
- To tell list members about new products, launches and restocks
- To send you updates you've opted into (e.g. launch announcements, offers) — you can unsubscribe anytime. You join our mailing list only after confirming your email address from the link we send; a sign-up that isn't confirmed is deleted after 48 hours
- To improve our website and product range
Who we share information with
We only share information with trusted service providers who help us run Kasa Essentials, including:
- Stripe — payment processing
- Supabase — secure account and order storage
- Brevo — email communications
- Netlify — website hosting
We do not sell your personal information to third parties.
Data security
All data is encrypted in transit (via HTTPS/SSL) and at rest. Access to customer data is restricted using industry-standard security practices, including row-level access controls on our database.
Your rights
You can request access to, correction of, or deletion of your personal information at any time by contacting us (see below). You can also unsubscribe from marketing emails at any time via the link in any email we send.
Cookies
We use minimal cookies/local storage strictly for site functionality — such as keeping items in your cart and keeping you logged in. We do not use third-party advertising trackers.
The KASA Emergency Profile (health information)
What it holds. Only what you choose to put on your profile. That can include your name and photo, emergency contacts, and health information such as medical conditions, allergies, blood type and medications. Health information is “sensitive information” under the Privacy Act 1988 (Cth). We collect it only with your consent, and only to show it on your profile.
Who can see it. Anyone who holds an NFC-enabled phone near your card. That is how the product works, so do not put anything on your profile that you would not want a stranger who finds your card to read.
What we do not do. We do not sell your health information or use it for marketing.
Changing or deleting it. Email info@kasaessentials.com to change your profile or to delete it and the information on it.
Where it is stored, and how long it is kept. We are finalising these details and will publish them here shortly. Until then, ask us at info@kasaessentials.com and we will tell you.
The Emergency Profile is not a medical device, is not medically certified or endorsed by any health service, and is not connected to 000 or any emergency service. Nobody, including paramedics, is required to check it. In an emergency, call 000.
Contact us
If you have questions about this policy or your personal information, contact us at info@kasaessentials.com.