During Kasa's early growth, customer enquiries are handled directly by the team building the brand.
Have a question about an order, a product, or anything else? Reach out directly — every message is read by the Kasa team.
Enter your order number and email to see the latest status and tracking details.
Orders are personally checked, packed and dispatched by the Kasa team in Melbourne. Most orders are dispatched within 1–2 business days.
Standard delivery within Australia typically arrives within 3–7 business days. Tracking is provided automatically by email once your order ships.
If something isn't right, we want to make it easy to fix. Contact the Kasa team within 30 days of delivery to start a return or exchange.
Items must be unused and in original packaging unless faulty. Once approved, refunds are processed within 5–10 business days of the return being received.
Kasa products are covered by a manufacturer's warranty against faults arising from normal use. If you believe your product is faulty, contact us with your order number and a description of the issue.
Most orders are checked, packed and dispatched within 1–2 business days of purchase.
Currently Kasa ships within Australia, with international shipping planned as the business grows.
Contact us as soon as possible after ordering — if it hasn't been dispatched yet, we can usually make changes.
All major cards, Apple Pay and Google Pay, processed securely through Stripe.
Product manuals, care instructions and troubleshooting guides will be added here as products launch. Replacement parts and product registration will also be available from this section.
For corporate gifting, wholesale or bulk order enquiries, visit our For Business page or contact us directly.