Have a question about an order, a product, or anything else? Reach out directly — every message is read by the Kasa team.
Message us directly for quick order questions.
Monday–Friday, 9am–5pm AEST.
Once checkout is live, order tracking will appear in your Account page automatically. If you've joined the waitlist, you'll get a confirmation email — reply to it any time for an update.
Exclusive to the Kasa Limited Release Edition, while allocated stock lasts. The discount applies to shipping only, not the product price. Express or premium delivery is excluded unless stated. New Zealand import duties, GST or customs charges remain the customer's responsibility. Full conditions.
We want you to be genuinely happy with your Kasa product. Full returns and refund details will be published here ahead of launch — for now, reach out via info@kasaessentials.com with any questions.
Every Kasa product is built to last. Warranty terms specific to each product will be listed on its product page and included with your order confirmation.
Nothing ships yet — join the waitlist and we'll email everyone the moment pre-orders open, plus your 10% code — good for the first two weeks after release. No charge is taken today.
Right now we ship within Australia and New Zealand. India is the next market we're working towards — see Future Plans. Wider shipping may open up after that.
Prices automatically show an estimated conversion based on your location. Checkout will always be charged in your local currency once live.
Yes — email us at info@kasaessentials.com any time before checkout opens and we'll sort it out.
Straight from the printed manual that ships in the box. Please read before first use.
Do not place the mug in a microwave, oven, or on a stovetop.
Keep the charging pad away from excessive water and never submerge it.
The charging surface may become warm during operation — allow it to cool before touching the glass surface.
Keep the product and charging accessories away from children when in operation.
Do not place keys, cards, coins, or other metal objects on the charging pad.
Use only a compatible QC 3.0 / 18W (or higher) power supply meeting applicable Australian requirements.
Place the mug centrally on the charging pad — the indicator will illuminate to show heating has started.
The system is designed to maintain your beverage at approximately 55°C / 130°F.
For added safety, the heating system enters standby after approximately 4 hours without activity.
The charging pad also supports compatible Qi-enabled smartphones at up to 15W.
For best performance, remove unusually thick phone cases before charging.
Mug: hand washing is recommended for longer product life.
Charging Pad: wipe using a soft, slightly damp cloth only.
Never immerse the charging pad, cable, or power adapter in water.
Mug — Capacity: 355 mL / 12 fl oz · Material: Ceramic · Heating output: up to 18W
Charging Pad — Wireless charging: 5W / 10W / 15W · Recommended input: QC 3.0, 18W or higher · USB Type-C connection
Looking for corporate gifting or wholesale pricing? Visit our For Business page or email info@kasaessentials.com directly.